Where did you see that at?!?!
As for closing a public beta it often refers to not letting anymore new Beta testers in. Becuase to much feedback can be a bad thing. Some people don't bother reading the proper method for submitting bugs even though it's a sticky with the title "Please read before posting" which ends up cluttering up forums. Which makes it hard for the devs to both sort through and track down the issue.
There are a ton of things I could mention that people do which kinda undermine the process and even if it's only a small percentage of the community the more people there are the more people doing bad things there are. Most don't do it intentionally it's mostly they are being lazy but it makes the devs job harder to track down the issues that person is having.
Also the devs only have so much time to read the forums so if there are like 10 threads posting the same bug instead of 1 thread with everyone simply replying they are also having the same problem it's hard to sort. This is one of those bad practices people sometimes do though it can be unintentional as the more people there are posting the more threads get pushed back a few pages.
I'm not saying that's happening much now but in 1Z most of the reports stayed on Page 1 for a build. Now it seems like we are getting into a few pages of threads for each build and growing the more they added. It can be hard for them to read all that in a timely manner plus it work done on the game.