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the_neurologist
the_neurologist
Join Date 05/2010
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[Crash] Game does not get past the introduction screen (Beta 2B)

June 18, 2010 2:59:05 AM from Elemental ForumsElemental Forums

(see bottom post)

 

Hi.

In beta 2 I was only able to get past the loading screen, upon starting the game, three times of twenty times. Beta 2A so far never get past the introduction screen. It just seems like the game stalls. I am able to move the mouse around and press ctr-alt-del. Windows tells me that the game is not responding and if I terminate the Elemental process I am told that an error, named AppHangB1, occured.

Have the dubug.err file been reintorduced in the 2A version and if so, where do I find it?

 

Tech specs:

Windows 7 home premium 64bit OS

i7 1.60Ghz processor

4gb ram

ATI radeon hd 4670

 

All drivers updated, firewall exceptions for both impulse and elemental added. Internet connection of course

Have tried uninstall-reinstall without any succes.

 

Does anyone have any idea what might cause this problem?

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the_neurologist
joasoze
Join Date 02/2006
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Reply #1 June 18, 2010 6:53:46 AM
from Elemental ForumsElemental Forums

Could it be that the game is awaiting internet access and you need to click allow in ZoneAlarm. I have this problem every time the game is updated. My trick is to switch back and forth between my two external monitors and my laptop screen. Then I can see the ZoneAlarm question and click allow.

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the_neurologist
the_neurologist
Join Date 05/2010
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Reply #2 June 18, 2010 10:46:24 AM
from Elemental ForumsElemental Forums

It could be yes... but I only have the monitor on my laptop, so I cannot do that. I do not see any zone alarm when i ctr-alt-del to the task manager.

Further I have set up exceptions in the windows firewall (and my antivirus) so I do not think that zone alarms should occur??

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the_neurologist
pad152
Join Date 06/2010
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Reply #3 June 18, 2010 11:08:14 AM
from Elemental ForumsElemental Forums

Try changing to windowed mode!

C:\Documents and Settings\Admin\My Documents\My Games\Elemental

Edit the Prefs.ini file change Fullscreen=1 to Fullscreen=0

 

Could be your firewall blocking Elemental.exe

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the_neurologist
Beric01
Join Date 01/2009
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Reply #4 June 18, 2010 11:11:22 AM
from Elemental ForumsElemental Forums

It just takes me 2 minutes to load on my gaming PC. I'm guessing it's an internet thing. Have you tried waiting?

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the_neurologist
the_neurologist
Join Date 05/2010
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Reply #5 June 18, 2010 11:15:30 AM
from Elemental ForumsElemental Forums

^ yes I have tried waiting for like 10 minutes without succes.

That being said most time I have probably only waited for about 1 minute (the task manager says the game is not responding though)

 

@ pad 152 - thanks a lot, will try that

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the_neurologist
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Reply #6 June 18, 2010 11:21:46 AM
from Elemental ForumsElemental Forums

Alright so I found the debug.err file but I have nowhere to upload it (as I remember that we should not upload it to sites like rapidshare etc). It is only 4 kb, is it possible that I can mail to some of you guys at stardock?

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the_neurologist
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Reply #7 June 18, 2010 12:43:31 PM
from Elemental ForumsElemental Forums

Quoting pad152,
reply 3
Try changing to windowed mode!

C:\Documents and Settings\Admin\My Documents\My Games\Elemental

Edit the Prefs.ini file change Fullscreen=1 to Fullscreen=0

 

Could be your firewall blocking Elemental.exe

 

No succes with this either.

 

Sorry about the triple post.

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the_neurologist
kryo
Join Date 05/2003
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Reply #8 June 21, 2010 12:29:23 PM
from Elemental ForumsElemental Forums

Alright so I found the debug.err file but I have nowhere to upload it (as I remember that we should not upload it to sites like rapidshare etc). It is only 4 kb, is it possible that I can mail to some of you guys at stardock?

As noted in the sticky, you can post it via pastebin or dropbox (or any site that allows it to be viewed directly without limits, timers, or speedbumps).

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the_neurologist
the_neurologist
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Reply #9 June 21, 2010 4:28:18 PM
from Elemental ForumsElemental Forums

Quoting kryo,
reply 8

Alright so I found the debug.err file but I have nowhere to upload it (as I remember that we should not upload it to sites like rapidshare etc). It is only 4 kb, is it possible that I can mail to some of you guys at stardock?
As noted in the sticky, you can post it via pastebin or dropbox (or any site that allows it to be viewed directly without limits, timers, or speedbumps).

Thanks, I will upload it tomorrow.

 

Where do I find the DX file (I noticed people also usually attach this)

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the_neurologist
Adam_H
Join Date 03/2009
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Reply #10 June 21, 2010 5:33:44 PM
from Elemental ForumsElemental Forums

Quoting the_neurologist,
reply 9
Where do I find the DX file (I noticed people also usually attach this)

You can find detailed instructions here, but to put it simply:

  1. Type "dxdiag" into your Start Menu and hit enter.
  2. Click "Save All Information".
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the_neurologist
the_neurologist
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Reply #11 June 22, 2010 6:32:36 AM
from Elemental ForumsElemental Forums

Thanks a lot

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the_neurologist
the_neurologist
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Reply #12 June 22, 2010 12:42:17 PM
from Elemental ForumsElemental Forums

Here is my DXdiag file(s) and debug.err

 

http://dl.dropbox.com/u/5227545/DxDiag.txt

http://dl.dropbox.com/u/5227545/DxDiag%2064bit.txt     (64 bit DXdiag)

http://dl.dropbox.com/u/5227545/debug.err

 

I am still not able to get past the splash screen.

 

Best

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the_neurologist
the_neurologist
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Reply #13 June 26, 2010 9:21:48 AM
from Elemental ForumsElemental Forums

Still not able to get past the splash screen. Current version is now Beta-2b

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the_neurologist
Malex1
Join Date 04/2008
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Reply #14 June 26, 2010 10:31:17 AM
from Elemental ForumsElemental Forums

Have you tried uninstalling then reinstalling the game?  Make sure you delete all the game files in \Documents\My Games\Elemental\ folder as well.

I had a problem similar to yours in one of the earlier betas and that fixed it for me.

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the_neurologist
Frogboy
Join Date 03/2001
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Reply #15 June 26, 2010 10:34:04 AM
from Elemental ForumsElemental Forums

Sounds like an Internet firewall issue.

The good news is that Beta 4 will be getting rid of this (it's the modding beta) so worst case, you'll be able to play by then.

But almost certainly something is keeping you from being able to download the data package.

BTW, this is exactly why games that try to use streaming as a form of DRM are in for pain. Imagine this being a shipping game? That's why this sort of system wouldn't make a good copy protection system but I digress.

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the_neurologist
the_neurologist
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Reply #16 June 27, 2010 4:13:47 AM
from Elemental ForumsElemental Forums

Quoting Frogboy,
reply 15
Sounds like an Internet firewall issue.

The good news is that Beta 4 will be getting rid of this (it's the modding beta) so worst case, you'll be able to play by then.

But almost certainly something is keeping you from being able to download the data package.

BTW, this is exactly why games that try to use streaming as a form of DRM are in for pain. Imagine this being a shipping game? That's why this sort of system wouldn't make a good copy protection system but I digress.

Yes this process have definetely turned me agaisnt such DRM measures. I am grateful that you do not put online-DRM in your final games. A big thank you from here!

Sounds good about Beta 4, although it is a little frustrating not being able to participate in the current betas (especially since I got a sniff in beta 2 before the problem started).

 

@ malex1: I have tried uninstall/reinstall, but I do not remember if I deleted the folders in "documents". I am going to try that

 

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the_neurologist
harpo99999
Join Date 02/2008
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Reply #17 June 27, 2010 6:58:05 AM
from Elemental ForumsElemental Forums

Quoting Frogboy,
reply 15
Sounds like an Internet firewall issue.

The good news is that Beta 4 will be getting rid of this (it's the modding beta) so worst case, you'll be able to play by then.

But almost certainly something is keeping you from being able to download the data package.

BTW, this is exactly why games that try to use streaming as a form of DRM are in for pain. Imagine this being a shipping game? That's why this sort of system wouldn't make a good copy protection system but I digress.

this downloading of several files from a given server in a specified small time drm method will ALSO hit all those that exede there download limits OR are on very slow internet/dialup/wireless broadband ie those connections with less than 256kb/s throughput.

harpo

 

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