Well, there won't be much 'playing' till next month I believe.  Heh, but yeah the email is the only way to go.

Apparently my e-mail did go through since I did get a response (hopefully future reponses will also get through).  At the worst, I'll place a pre-order tomorrow, since I assume as soon as you place the pre-order you'll have access via Impulse, correct?

(I've been waiting to check out Elemental for well over a year, only to be foiled by an old credit card #- grrrrr!)

Also, I got this in the response:

NOTICE: We are currently experiencing a delay in our normal response time due to a higher-than-normal ticket volume. This is due to the backlog of tickets created by customer support being closed on Monday for the holiday as well as some of our support staff being away at the Penny Arcade Expo for almost a week.

I assume the Monday is referring to Labor Day, but that was a week from this last Monday (someone may want to either remove or update this).

Mine was declined as well and I know why.  I set up temporary credit card account numbers for the charge and Stardock placed a hold on the account.  Not $1, which I allowed for, but the full $50.  Then when they tried to process the payment, another $50, it was over the pre-set limit.  So why didn't they either:

1. preauthorize a reasonable amount like $1 to make sure the account was active; or,

2. clear the hold as they processed the payment.

Now I don't know what to do.  The charges are still pending so I can't purchase again for fear the old charges will go through.  This is not just for elemental I also pre-ordered Majesty 2 so I'm double stuck.

At least I'm not the only one.

I've tried IRC, but need to wait until tomorrow.

At least The Office is back on tonight!

Same problem (credit card expired) , already reordered, will wait to see what happens with you guys before sending an email or anything so I don't clog up their system even more.

It's five days with my bank and I placed the pre-order on Tuesday.  I'm happy to re-order now that the charges would process immediately.  My only question is will Stardock try and process the original orders again?

Same thing happened to me.

CC expired since I pre-ordered, now I have to wait for Beta. I did pre-order, so hopefully it won't take too long.

Tried to order again, this time it worked flawlessly and i just finished downloading. Updated my ticket since i found no way to close it on my own. I found the old receipt and noticed that i actually DID order with another CC *facepalm*.

Sorry about that 

How about this one: I registered elemental like my email told me to and then it didn't show up in "My Games" section of impulse. Any thoughts on why?

Make sure you have show prerelease checked in the menu (formerly the orb menu).